Odoo Support
Specialized support to keep your Odoo environment stable, updated, and running. Dedicated team that knows your Odoo — not a generic help desk.
What's included
Everything we do in this service — no surprises mid-project.
Defined SLA
Response and resolution time guaranteed by contract. Prioritization by criticality: critical, high, medium, and low.
Functional Support
Usage questions, configurations, reports, flows — support for end users and managers.
Technical Support
Bugs, system errors, performance, failing integrations — resolution by senior Odoo developers.
Updates & Patches
Application of security updates and patches without risking breaking customizations.
Proactive Monitoring
Performance, disk space, scheduled jobs, and integrations monitoring — we alert before problems become incidents.
Knowledge Base
Documentation of solutions and procedures specific to your environment to speed up future support.
What you receive
Concrete deliverables at the end of the project.
Ticketing Portal
System for opening and tracking support tickets
Monthly Report
Ticket volume, SLA achievement, recurring issues
Knowledge Base
Growing documentation of applied solutions
Quarterly Meeting
Environment health review and improvement planning
Frequently Asked Questions
What does KMEE's Odoo Support service include?
Specialized support to keep your Odoo environment stable, updated, and running. Dedicated team that knows your Odoo — not a generic help desk. Key deliverables include: Ticketing Portal, Monthly Report, Knowledge Base, Quarterly Meeting.
Why choose KMEE for Odoo Support?
KMEE is an Odoo specialist in Brazil — 163 published modules, active maintainer of OCA l10n-brazil alongside other community consultancies, over 60 implementations and R$ 10 billion managed by our clients. Our senior team has over 14 years of Odoo experience.
How much does the Odoo Support service cost?
The investment varies according to the scope and complexity of the project. Contact us for a free assessment and a personalized proposal.
Other KMEE Services
Combine this service with other KMEE offerings for a complete Odoo stack.
Odoo Implementation
From requirements gathering to go-live, with a fast methodology and dedicated support.
Learn moreCustom Modules
Custom Odoo module development for needs that standard Odoo doesn't solve.
Learn moreOdoo Squads
Dedicated high-performance teams for continuous development and implementation projects.
Learn moreArtificial Intelligence
Agentic AI integrated with Odoo — automate, recommend, and predict with real ERP data.
Learn moreWhite Label
Offer Odoo under your brand to your clients, with KMEE's full technical support behind the scenes.
Learn morekmeeCloud & Infrastructure
Proprietary servers with Tier 3 datacenter in Brazil, 24/7 monitoring, and guaranteed scalability.
Learn moreSolutions by Industry
Odoo implementations tailored to each industry's reality.
Ready to transform your business management?
Talk to the team that has implemented more Odoo in Brazil. Free process analysis.