Odoo Support
Technical and functional support to keep your use of Odoo simple and efficient. A dedicated team that knows your Odoo, not a generic help desk.
What's included
Everything we do in this service, no surprises mid-project.
Technical and functional support
Help for end users, managers and technical staff. Bugs, usage questions, configurations and workflows, all solved by the same team.
SLA with real priority
Response and resolution times guaranteed by contract. Prioritized by severity: critical, high, medium and low.
Results first
We do not resell licenses: we are an end-to-end solution. Focused on results, not on pushing products.
Dedicated senior team
High technical autonomy: we do not depend on outside partners. A senior team dedicated to client success.
Proactive monitoring
Monitoring of performance, scheduled jobs and integrations: we alert you before a problem becomes an incident.
Speed without red tape
Fast, straightforward service. A direct channel and quick answers, with no queue.
What you receive
Concrete deliverables at the end of the project.
Ticket portal
System to open and track tickets
Monthly report
Ticket volume, SLA achieved and recurring issues
Knowledge base
Growing documentation of the solutions applied
Quarterly review
Environment health check and improvement planning
Frequently Asked Questions
What does KMEE's Odoo Support service include?
Technical and functional support to keep your use of Odoo simple and efficient. A dedicated team that knows your Odoo, not a generic help desk. The main deliverables include: ticket portal, monthly report, knowledge base and quarterly review.
Why choose KMEE for Odoo Support?
KMEE is an Odoo specialist in Brazil, with 163 published modules, an active maintainer of OCA l10n-brazil alongside other consultancies in the community, more than 50 implementations and R$ 10 billion in revenue generated by our clients. Our senior team has more than 14 years of Odoo experience.
How much does the Odoo Support service cost?
The investment depends on the scope and complexity of the project. Contact us for a free assessment and a tailored proposal.
Other KMEE Services
Combine this service with other KMEE offerings for a complete Odoo stack.
See all services- Consulting and ImplementationERP, CRM, WMS and e-commerce. Our team learns your business, adjusts your processes and trains your people.
- Custom ModulesHighly customizable, adapting to any need your business has.
- High-Performance SquadsSpecialized teams with an architect, a consultant and a project manager for digital transformation in record time.
- Artificial IntelligenceA digital operator that works on WhatsApp and runs your Odoo, on any version.
- White LabelYour ERP under your brand. Offer tailored Odoo solutions to your clients.
- KMEE Cloud and InfrastructureOur own servers with monitoring and security. Tier 3 datacenter in Brazil with OpenStack and Kubernetes.
Start with a free assessment
Thirty minutes to understand your operation and tell you what to fix first, in the right order. No commitment.