Odoo Live Chat: Real-time support with chatbot and WhatsApp Business
Live chat on the website
Live chat integrated with your Odoo website, with a qualification chatbot, automatic routing by department and WhatsApp Business API integration. Leads captured in the chat go directly into the CRM. Complete conversation history linked to the customer's profile.
Marketing Official Odoo module
Why Odoo Live Chat?
Real results our clients achieve.
Immediate response during peak hours
The chatbot qualifies visitors outside business hours, collects contact details and creates the lead in the CRM. Agents resume the conversation with all the context available.
Integrated WhatsApp Business API
Handle WhatsApp through the same system. WhatsApp Business API conversations arrive in the Odoo Live Chat inbox, with a unified history per customer.
Qualified leads straight into the CRM
Every visitor who starts a chat and provides contact details is automatically entered as a lead in the CRM, with the conversation transcript and the page they were browsing.
LGPD: consent in the chat
A privacy notice and consent collection are shown before the conversation starts, with the acceptance record kept for LGPD compliance.
Features
What's included in this module.
Chat Widget on the Website
A configurable chat widget on the Odoo site: colors, welcome message, availability by time and language. Proactive on high purchase-intent pages.
Qualification Chatbot
Configurable chatbot flow: ask for name, company, interest. Qualify the lead before transferring to a human agent or creating the opportunity in the CRM.
Routing by Department
Route the chat to the correct department: support, sales, finance. Automatic balancing among available agents in the same department.
WhatsApp Business API
Integration with the WhatsApp Business API to receive and reply to WhatsApp messages in the Odoo Live Chat interface, with a unified history.
Conversation History by Customer
All conversations linked to the customer or lead in Odoo. The agent sees the full history before replying, with no need to ask for information the customer already gave.
Service Rating (CSAT)
Automatic rating when the chat ends: 'How was your service?'. CSAT by agent, department and period for quality management.
Chat Reports
Chat volume by hour, average response and handling time, conversion rate to lead, and CSAT by period and agent.
Helpdesk Integration
Support conversations converted into Odoo Helpdesk tickets with one click, keeping the chat history linked to the ticket.
Native integrations
Odoo Live Chat connects natively with other Odoo modules, no external integration.
Why implement with KMEE
KMEE implements Odoo Live Chat with the WhatsApp Business API integration, LGPD privacy notices and a chatbot flow configured to qualify leads according to the customer's sales process, connecting every conversation to the CRM.
About KMEEWho it's for
Scenarios where this module delivers the most value.
High-Traffic E-commerce
Proactive chat on product and checkout pages to answer questions and reduce cart abandonment, with leads automatically created in the CRM.
B2B Companies with a Consultative Sales Cycle
Qualification of interested visitors via chatbot outside business hours, with a lead created in the CRM and follow-up by the salesperson on the next business day.
Technical Support and Helpdesk
A support channel via chat integrated with Odoo Helpdesk, with customer history and automatic conversion of chats into tickets.
WhatsApp Support
Companies that receive most of their contacts via WhatsApp and need to manage conversations in an organized way, with history and metrics.
Frequently Asked Questions
Does Odoo Live Chat integrate with WhatsApp?
Yes. With the WhatsApp Business API integration, WhatsApp messages arrive in the Odoo Live Chat inbox, with a history unified with the website chat conversations.
Does the chatbot work outside business hours?
Yes. The chatbot qualifies visitors 24 hours a day: it collects name, company and interest, creates the lead in the CRM and notifies the responsible salesperson when they are back at work.
Does the chat meet LGPD requirements?
Yes. Odoo Live Chat shows a privacy notice and collects consent before the conversation starts. The acceptance record is stored in Odoo for auditing.
How does the chat integrate with the CRM?
Visitors who provide their name and email in the chat are automatically created as leads in the CRM with the conversation transcript, the page they were visiting and the source.
Industries that use it
Complete solutions for your industry.
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